Wed Jul 30 2014   
 

Computing & Technology: Computer Support

The Law Library's Electronic Services department offers College of Law students a wide variety of resources and services. However, for issues with UA Law Forums, Examsoft, or student group email distribution lists, please contact itsupport@law.arizona.edu.

OSCR & UITS

For services that the College of Law Electronic Services department cannot provide, students are encouraged to use the Office of Student Computing Resources (OSCR). OSCR is a campus organization dedicated to making technology accessible to UA students. OSCR oversees three open-access Helpdesk labs around campus, as well as the Multimedia Learning Lab, the Multimedia Classroom in AME, the Multimedia Zone in the Information Commons of the U of A Library, and OSCR Underground located in room 136 of the ILC. You can also reach an OSCR consultant by calling 520.626.TECH (8324).

More complicated computer issues are handled by the 24/7 IT Support Center through University Information Technology Services (UITS). The 24/7 IT Support Center is located in the Martin Luther King, Jr. Building, Room 207, 1322 East 1st Street (Mountain Avenue between 1st and 2nd Streets--on east side of Mountain Avenue). Use your CatCard for building admittance between 10 p.m. and 6 a.m. The 24/7 IT Support Center has a very knowledgeable staff and they are quite helpful. They also offer phone support, 520.626.TECH (8324), as well as chat/remote support.

Personnel

Electronic Services staff can provide limited support for computer-related issues. The Electronic Services office hours are posted on the door of Room 13. Due to the nature of our supported population, we are not always in our offices during work hours; however, we are on-site. The phone number for the Electronic Services office is: 520.626.2613.

Electronic Services Student Support Policy

What we can do:

What we cannot do:

Software Support

Electronic Services offers software support for all software that is installed on the computer lab computers. Due to limited resources we cannot offer support for any software the law school does not own.

 

Page Updated: 8/25/11